Lucardo Limited & Franchisees Privacy Policy
Privacy Policy
lucardo.com and the Lucardo Escape Rooms name is under the limited company of Lucardo limited. Lucardo Limited is the data controller for Lucardo Escape Rooms and the franchisees at East Lancs Lock in Limited T/A Lucardo and future franchises.
Lucardo Limited's registered office:
Lucardo Limited
Virginia House
5-7 Great Ancoats Street
Manchester
M4 5AD
If you have any questions or queries towards the Data Controller (Lucardo Limited) then please contact the office via a letter to the registered address above.
Lucardo.com Website
This privacy policy has been compiled to better serve those who are concerned with how their 'Personal Information' is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personal Information in accordance with our website.
Lucardo Limited has a valid SSL certificate issued to Lucardo Limited.
Lucardo Limited is hosted by a Third-Party Company.
Lucardo Limited is hosted on Digital Ocean on a VPS (Virtual Private Server). Lucardo Limited is the owner and controller of the VPS and is administrated and maintained in house.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Cookies
Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process how you ended up on the Lucardo website. These help us with marketing and also provide an audit trail for the information which we collect off the data subject. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browsers are a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
Cookies are also used to enhance the user experience of the site. Not having cookies enabled may mean the site does not react in the way Lucardo.com wish to have an end user experience.
To view more information about Digital Ocean LLC terms of service click here
Contacting Us
The legitimate interests of Lucardo Limited contacting you is to respond to any enquiries or queries which we have had to our website.
There are a number of ways in which you can contact Lucardo Limited and its franchisees:
Phone
Calling the phone number on the website calls the Lucardo office 0161 425 2580 or 01706 551600.
Calls are not recorded.
Post
Lucardo Limited does not use post as a form of Marketing but you can contact Lucardo via post/
Website Contact Form
Lucardo has a contact form embedded on the website, this contact form is used as a point of contact. Information entered into the contact form with agreement to the privacy notice means a member of the Lucardo team or one of its franchises will be able to contact you to discuss your booking / enquiry further:
The information we will ask for, so we can get in contact with the data subject is:
- Name
- Phone Number
- Message
This information is the minimum where Lucardo or one of its franchises can get in contact with the data subject to progress through with a booking / the enquiry.
News and Special Offers
Lucardo operates a news and special offers section on the website, this is where customers can subscribe to receive information and updates regarding Lucardo's products, services and general emails.
CCTV/Surveillance
We have installed CCTV systems in some of our premises used by members of the public, for the purposes of public and staff safety and crime prevention and detection.
Images captured by CCTV will not be kept for longer than 30 days. However, on occasions there may be a need to keep images for longer, for example where a crime is being investigated.
You have the right to see CCTV images of yourself and be provided with a copy of the images. These images must not however be disclosed to anyone without the express consent of Lucardo Limited.
The aim of the CCTV technology is to:
- Promote the safety of the staff and members of the Public.
- Reduce the potential number of confrontational situations experienced by Staff.
- Reduce potential escalation of health and safety incidents.
- Augment opportunities for evidence capture.
We will only disclose images and audio to other authorised bodies who intend to use it for the purposes stated above. Images and audio will not be released to the media for entertainment purposes or placed on the internet for public viewing without express written consent.
Note that team photos taken at the end of the game are not covered under this policy.
We operate CCTV and disclose in accordance with the codes of practice issued by the Information Commissioner.
Team Photos
At the end of the game, we like to take a victory photo to celebrate your success. This photo is posted on social media for you to like, share and tag yourselves in. We never sell these images or pass them onto any other third parties.
We take team images under “legitimate interest” of GDPR, so this isn’t covered in our normal Privacy Policy. Out of courtesy always ask for your verbal permission out of courtesy prior to taking and posting.
If you want to find out more about “Team Photos” please see our FAQs page.
Please note: If you provide consent to allow us to process any of your personal data or we process data under “legitimate interest” you can withdraw your consent to such process at any time, by writing to the address above or by emailing [email protected].
Security of information
Lucardo Limited takes measures to protect your data when entered on our website or when stored on our portal system (back of house control center used to manage bookings).
These measures are to prevent or stop the unauthorized, unlawful or accidental deletion or changes which are made to the system.
Access is given to the minimal level for staff to actively perform in their roles. Access is Geographically limited with username and password access needed to view data. Data is stored in cloud server and is backed up to a secure location to ensure disaster recovery procedures are adhered too.
Lucardo limited as a domain uses SSL Software (SSL) to encrypt any data transfers which are made through our domain/website.
Information Regarding Third Parties (3rd Parties)
We do not receive data direct from third parties, but our website may be a link on another contact form from sources like social media.
This is done so Lucardo limited can provide the service of the Advert or Website from which the link was clicked on.
Lucardo Limited does not use or obtain data subject records from third parties. Lucardo limited uses its own direct marketing through forms of social media, PPC (such as Google) and radio advertisement on several radio stations and may group your data with other franchises for this marketing as part of a global marketing strategy.
We do not sell, trade or transfer data to outside parties (third parties) other than franchises and advertising platforms such as mail chimp, send grid, Facebook, twitter and Instagram which are all used for the purpose of advertising. Data is not passed on to any other third party companies and would only be done at the request and confirmation of the data subject or party of the data subject.
Rights of a Data Subject
As a Data Subject with Lucardo and its franchisees you have rights under the General Data Protection Regulation.
Subject Access Request (SAR)
A Subject Access Request can be made by any data subject. Lucardo Limited or its franchises will comply with these requests as soon as possible after the identity of the data subject has been confirmed.
To make an SAR with Lucardo Limited please direct your request via email to:
[email protected] with the subject line “Subject Access Request” and please provide as much information as possible to aid us in performing this task.
You can also contact Lucardo Limited via post to:
Lucardo Limited
Virginia House
5-7 Great Ancoats Street
Manchester
M4 5AD
Within this letter again please provide as much information as you can to allow us to perform in this task.
We have provided a link to the ICO guidelines on Subject Access Requests below.