How Lucardo Escape Rooms uses cookies
Cookie Policy
What are cookies?
Cookies are small text files that a website stores on your device. They let a site remember things about your visit, like whether you're signed in, items in your booking, and how you found us. Some cookies are essential for the site to work; others are optional and only set with your permission.
The categories we use
- Essential – required for the site and booking flow to work. These can't be switched off, and don't require consent under the Privacy and Electronic Communications Regulations (PECR).
- Analytics – help us understand how visitors use the site (via Google Analytics) so we can improve it. Only set if you allow them.
- Marketing – used to measure the effectiveness of our advertising. Only set if you allow them.
Cookies we use
| Cookie | Provider | Purpose | Expiry | Category |
|---|---|---|---|---|
| lucardo_consent | Lucardo | Remembers your cookie preferences so we don’t ask again on every visit. | 6 months | Essential |
| customer_session | Lucardo | Keeps you signed in to manage your booking. | Session / 7 days | Essential |
| Reservation & booking cookies | Lucardo (API) | Set by our booking API to keep track of an in-progress reservation while you check out. | Session | Essential |
| __stripe_mid | Stripe | Fraud prevention for card payments. | 1 year | Essential |
| __stripe_sid | Stripe | Fraud prevention for card payments. | 30 minutes | Essential |
| _ga | Google Analytics | Distinguishes unique visitors and measures site usage. | 2 years | Analytics |
| _ga_<container-id> | Google Analytics | Persists session state for Google Analytics. | 2 years | Analytics |
| _gcl_au | Google Ads | Used to measure the effectiveness of advertising and conversions. | 90 days | Marketing |
Record of your consent
Whenever you make a cookie choice, we keep an anonymous record of it – your consent ID, the choices you made, the date and time, the policy version, the page you were on, and your browser type. We never record your IP address or any contact details. We keep this for 2 years, purely to show that we asked for your permission properly.
Your consent ID is shown in – if you ever contact us about your cookie choices, quoting it helps us find the right record.
Changing your mind
You can change your cookie preferences at any time using the link in the footer of every page, or below.
Questions
If you have any questions about how we use cookies, please get in touch. See also our Privacy Policy.